GalileeJewelry.com is committed to excellent customer service.You can place your order(s) Online 24 hours a day. For any customer service related question, please e-mail us, we will contact you within 24 hours or less. Please indicate your Name, Orde number and a Phone number where you can be reached.

A Customer Service representative is available to take your call, Monday thru Friday 9:00 am to 5:00pm Eastern Standard Time. To speak to a representative, please call 1-(718) 879-2734.


U.S. Shipping
All Orders are processed within 3-4 business days. Actual shipping time is contingent upon availability of Item and credit verification. Please note that all orders require at least 3-4 business days for processing and if in stock. We suggest that you place your order(s) at least 5 days prior to any major holiday. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, or cancel your order.
GalileeJewelry.com stands behind its product 100%. If you are not satisfied with your purchase, *please call our customer service Representatives at 1-(718) 879-2734 for a Return Authorization Number.

We are constantly working to improve our service. Your comments are highly appreciated. Please send your comments, and suggestions to:Service@GalileeJewelry.com.

*Customized items cannot be returned or exchanged if customized to your specifications. Please feel free to contact customer service with any questions regarding these services. Customized products may only be returned if the goods are defective. Returns will not be processed without a return authorization Number.